Privacy Policy

1. Introduction

Home Massage Dubai ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information: When you book a massage, we collect your name, phone number, email address, location/address, and any medical information relevant to your massage (allergies, injuries, health conditions).

Booking Details: Service type, date, time, duration, and payment information.

Usage Information: IP address, browser type, pages visited, and interaction with our website (via cookies or analytics).

3. How We Use Your Information

We use the information we collect for:

• • Processing and confirming your massage bookings
• • Communicating appointment details and reminders via WhatsApp
• • Providing customer support
• • Processing payments
• • Understanding service preferences and improving our offerings
• • Complying with legal obligations
• • Marketing and promotional purposes (with your consent)

4. Data Sharing

With Therapists: We share necessary booking and health information with your assigned therapist to provide safe and personalized service.

Third Parties: We do not sell or rent your personal information to third parties. We may share information with service providers (payment processors, SMS providers) only as necessary to complete your booking.

Legal Compliance: We may disclose information if required by law or to protect our rights, privacy, safety, or property.

5. Data Security

Protection Measures: We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information.

Limitation: While we strive to protect your information, no method of transmission over the internet is 100% secure. Use of our services is at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Booking records are retained for at least 2 years for business and legal purposes. You may request deletion of your data at any time, subject to legal requirements.

7. Your Rights

You have the right to:

• • Access your personal information
• • Correct or update inaccurate data
• • Request deletion of your information
• • Opt-out of marketing communications
• • Request a copy of your data

To exercise these rights, contact us via WhatsApp or email.

8. Cookies

What Are Cookies: Cookies are small files stored on your device that help us recognize you and improve your browsing experience.

Managing Cookies: You can disable cookies in your browser settings, though some website features may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Review their privacy policies before providing personal information.

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services indicates acceptance of any changes.

11. Contact Us

For privacy concerns or to exercise your rights, contact us:

WhatsApp: +971 52 856 5136
Email: [email protected]